Leading Quality Assurance
- Auditable cleaning sequence, room by room
- Standard times per service type
- Final presentation and courtesy detail
- Traceability of issues and deviations
Excellence Repository
The standards of the star of excellence.
An interactive reference to the most important LQA and Forbes Travel Guide points — the map your head housekeeper needs.
Recommended standards
We work on the two frameworks that define hotel excellence. Every criterion translates into a concrete housekeeping action.
Forbes Travel Guide
- Sensory criteria: sight, touch and scent
- Anticipating the guest's needs
- Consistent detail across shifts
- Professional interaction with the guest
The 38 standards of the stars
The complete luxury housekeeping checklist, by area. Available to subscribed hotels.
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The room, point by point
Walk through each area
Explore the standards for each area of the room exactly as a 5★ audit evaluates them.
Standards completed today0/0
Implementation
We don't leave you alone with a PDF. We support the rollout.
- 01
Diagnosis
We review your current operation against LQA and Forbes criteria.
- 02
Training
Your team enters the level-based program and applies the method from day one.
- 03
Continuous audit
Checklists and metrics to sustain the standard room after room.